> For the complete documentation index, see [llms.txt](https://developer.paddle.com/llms.txt).

# Bad gateway

The endpoint is temporarily unable to handle your request. Your request wasn't processed.

---

## Example

```json
{
  "error": {
    "type": "api_error",
    "code": "bad_gateway",
    "detail": "Endpoint can't process your request. The Paddle team has been notified.",
    "documentation_url": "https://developer.paddle.com/errors/shared/bad_gateway"
  },
  "meta": {
    "request_id": "00000000-0000-0000-0000-000000000000"
  }
}
```

## Details

| Attribute | Value |
| --- | --- |
| Status code | 502 |
| Error code | `bad_gateway` |
| Error message | Endpoint can't process your request. The Paddle team has been notified. |

## Common causes

- The endpoint is temporarily unavailable to handle your request. This error is on Paddle's side and not related to your request. The Paddle engineering team has been notified and is investigating.

## Common solutions

- Wait a while, then try your request again.
- Check the [Paddle status page](https://paddlestatus.com/) for active incidents.
- Contact the [Paddle support team](mailto:sellers@paddle.com) if the problem persists. Include the `request_id` with your message, if you received one.