> For the complete documentation index, see [llms.txt](https://developer.paddle.com/llms.txt).

# Service unavailable

The endpoint is down for maintenance or temporarily unable to handle your request. Your request wasn't processed.

---

## Example

```json
{
  "error": {
    "type": "api_error",
    "code": "service_unavailable",
    "detail": "Endpoint is down temporarily and can't process your request. The Paddle team has been notified.",
    "documentation_url": "https://developer.paddle.com/errors/shared/service_unavailable"
  },
  "meta": {
    "request_id": "00000000-0000-0000-0000-000000000000"
  }
}
```

## Details

| Attribute | Value |
| --- | --- |
| Status code | 503 |
| Error code | `service_unavailable` |
| Error message | Endpoint is down temporarily and can't process your request. The Paddle team has been notified. |

## Common causes

- The endpoint you made a request to is down for maintenance.
- The endpoint is temporarily unavailable to handle your request. This error is on Paddle's side and not related to your request. The Paddle engineering team has been notified and is investigating.

## Common solutions

- Wait a while, then try your request again.
- Check the [Paddle status page](https://paddlestatus.com/) for active incidents.
- Contact the [Paddle support team](mailto:sellers@paddle.com) if the problem persists. Include the `request_id` with your message, if you received one.