Query timeout

{
  "error": {
    "type": "api_error",
    "code": "query_timeout",
    "detail": "The metrics query timed out. Try narrowing your date range or filters.",
    "documentation_url": "https://developer.paddle.com/errors/metrics/query_timeout"
  },
  "meta": {
    "request_id": "00000000-0000-0000-0000-000000000000"
  }
}

Details

Status code

504

Error code

query_timeout

Error message

The metrics query timed out. Try narrowing your date range or filters.

Common causes

• The query scanned too much data to complete within the time limit.

Troubleshooting

• Narrow the date range between from and to.
• Add filters or reduce the number of dimensions to lower the amount of data scanned.
• Wait a few moments and retry the request.
• If the query keeps timing out, contact the Paddle support team. Include the request_id with your message.