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A downstream payment provider was temporarily unavailable

The payment couldn't be completed because the payment provider was temporarily unavailable, usually because it didn't respond in time. This is typically a transient issue, and the request can be retried shortly.

Example response
{
  "error": {
    "type": "api_error",
    "code": "subscription_payment_provider_unavailable",
    "detail": "A downstream payment provider was temporarily unavailable. Please retry after a short period of time.",
    "documentation_url": "https://developer.paddle.com/errors/subscriptions/subscription_payment_provider_unavailable"
  },
  "meta": {
    "request_id": "00000000-0000-0000-0000-000000000000"
  }
}

Details

Status code
500
Error code
subscription_payment_provider_unavailable
Error message
A downstream payment provider was temporarily unavailable. Please retry after a short period of time.

Common causes

  • The payment provider returned a transient error or timed out while processing the payment.

Troubleshooting

  • Retry the payment after a short period of time.
See all errors

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