Payment Dispute Created

Fired when a dispute/chargeback is raised for a card transaction.

object

Identify this event with the HTTP POST parameter alert_name with a value of payment_dispute_created

alert_name

string

1 validation

alert_id

string

The unique identifier for this Paddle webhook alert. Integer value sent as a string.

1 validation

amount

string

The amount of the transaction you were charged for this dispute being raised.

1 validation

balance_amount

string

The amount of the transaction you were charged for this dispute being raised, in the vendor’s balance_currency.

1 validation

balance_currency

string

The three letter ISO currency code of the vendor’s default currency at the time of the transaction. Eg: USD, GBP.

1 validation

balance_fee

string

The fee you were charged for this dispute being raised, in the vendor’s balance_currency.

1 validation

checkout_id

string

The checkout id of the order created.

1 validation

currency

string

The three-letter ISO currency code. Eg: USD, GBP. See Supported Currencies.

1 validation

string

The email address of the customer.

1 validation

event_time

string

The date and time the event was triggered in UTC (Coordinated Universal Time).

2 validations

fee_usd

string

The fee you were charged for this dispute being raised (in USD).

1 validation

marketing_consent

integer

The value of this field 0 or 1 indicates whether the user has agreed to receive marketing messages from the vendor.

1 validation

order_id

string

The Paddle Order ID for this payment. This can be used to look up the order within your Seller Dashboard.

1 validation

passthrough

string

This field contains any values that you passed into the checkout using the passthrough parameter. See the Pass Parameters documentation for more information.

1 validation

status

string

The status of this dispute.

1 validation

p_signature

string

This field contains an encrypted token that you can use to verify the request authenticity. See Verifying Webhooks.