Just launched
We're actively working on new content and improvements to our documentation. We'd love to hear your thoughts, launch quick survey
Paddle Billing

Product ID cannot be found

You are attempting to send one or more Product ID(s) that cant be found

Error MessageOne or more product_ids could not be found, ID: %s
Error Codetransaction_product_not_found
Status Code400

Common causes

  • One or more Price ID(s) passed in the items array has a Product ID attached that cannot be found

  • You are passing a Product ID in the Price Object that cannot be found


  • Ensure the Product ID exists

  • Ensure the Product ID belongs to the Customer ID attached to the transaction

  • Ensure the Product ID has not been archived