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Customer portal

Let customers manage their own subscriptions, payments, and account information using the customer portal. No engineering effort required.

AI summary

The Paddle customer portal is a fully hosted billing management app your customers can access to view payments, download invoices, update payment methods, and manage subscriptions — no engineering required to enable it.

  • • The customer portal is on by default — link to it from your app and optionally generate authenticated sessions so customers don't need to sign in again.
  • • Customers authenticate via a magic link sent to their email — there is no username/password to manage.
  • • When a customer cancels a subscription through the portal, Cancellation Flows automatically launches to attempt to retain them before the cancellation is confirmed.

Easily add core subscription management, billing information, and payment history to your app with the customer portal — eliminating the need to build your own billing management screens from scratch.

The customer portal is included by default with Paddle. You don't need to do anything to turn it on or set it up.

Elevate your CX

Give customers a central place to take key account actions.

Reduce churn

Customers can update payment details instantly.

Multilingual

Available in over 17 languages, across 200+ markets.

How it works

Businesses that offer digital products, especially SaaS businesses, need a way to handle billing queries. It's common for customers to want to see past payments, download invoices, and update payment details for subscriptions.

For compliance, you must offer a way for customers to cancel their subscriptions, too.

You can use the customer portal to give customers a central place to manage purchases made from your Paddle account. It's a secure, Paddle-hosted app that lets customers:

  • See past payments and download invoices.
  • Get information about their subscriptions, and manage them.
  • Update their payment details.

The customer portal is fully hosted by Paddle, meaning you can integrate in minutes. You can link to the customer portal to add key billing workflows to your app, rather than building workflows from scratch yourself.

Emails sent by Paddle automatically include links to the customer portal for your Paddle account to let customers update their payment method and cancel their subscription.

Customer experience

See payments and grab invoices

Customers can see a full itemized list of their previous transactions, called "payments" in the portal.

It's one click to download a PDF invoice for their records here, too.

Update payment details

When customers have saved payment methods for one-time purchases or subscriptions, they can see and update their payment details — including expired payment methods.

Manage subscriptions

Customers can see and manage their subscriptions.

Canceled subscriptions are presented too, so customers have a full record of their purchase history with you.

Cancel subscriptions

When customers cancel their subscription, portal launches a cancellation flow.

Cancellation Flows present customers with a simple survey that restates your value proposition and makes customers a dynamic offer to stay.

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