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Alipay

Let customers pay with Alipay. No configuration required.

Countries
CN
Currencies
CNY
Platforms
All
One-time items
Supported
Subscriptions
Supported
Capture
Instant
Chargebacks
Not supported
Refunds
Supported
Installments
Not supported
Customers can save
Not supported
Express
Not supported
AI summary

Alipay is a digital wallet used by over 1.3 billion people in China, and you can offer it through Paddle without needing a Chinese entity or an Alipay merchant account — though Paddle approval is required.

  • • Alipay requires separate approval from Paddle and is only available for products where subscription renewals don't exceed 1,600 CNY — payments fail if this cap is exceeded.
  • • Alipay only appears at checkout for customers whose address is in China and who are paying in CNY; Paddle handles this automatically.
  • • Alipay supports subscriptions and one-time purchases but does not support chargebacks or saved payment methods.

Alipay is a digital wallet for the Chinese market, used by over a billion people. It's part of an app that lets users in China flagChina book taxis, order food, access healthcare, and plan vacations.

Customers authenticate and confirm payments using the Alipay app, which requires proof of identification and a bank account, making it a quick and secure way to pay.

You don't need an Alipay account or entity in China to add Alipay as a payment option with Paddle.

CN
primary market

Alipay is a popular payment method for customers in China.

1.3bn
active users

Alipay has over 1.3bn users across 80m merchants as of June 2020.

54.5%
market share

Alipay is the leading online payment provider in China as of December 2020.

How it works

Customer chooses Alipay

Turn on Alipay in a couple of clicks in your Paddle dashboard. Paddle automatically presents Alipay as a payment method for customers paying in a supported country and currency.

Customer starts confirmation process

If the customer is checking out on a desktop, they're prompted to scan a QR code with their phone. If they're on mobile, they're prompted to open the Alipay app.

Customer confirms purchase

Customer confirms purchase on their phone using the Alipay app.

Payment complete

If successful, Paddle Checkout shows a success screen or enters your success workflow.

Accept Alipay

To keep the Paddle platform safe for everyone, Alipay requires additional approval from Paddle. It's only available for some kinds of product.

Request approval for Alipay

You can request approval for Alipay if:

To apply, go to Request approval for Alipay.

Turn on Alipay

Once approved, turn on Alipay.

  1. Go to Paddle > Checkout > Checkout settings.
  2. On the General tab, check Alipay.
  3. Click Save to apply.

Test Alipay

You can test Alipay using your Paddle sandbox account.

  1. Turn on Alipay for your Paddle account.
  2. Open a checkout for an item that's priced in CNY (Chinese Yuan).
  3. Pick China as the country on the first screen of checkout, then enter an email.
  4. Select Alipay as the payment method and follow the prompts to complete purchase.

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