Customer portal
Let customers manage their own subscriptions, payments, and account information using the customer portal. No engineering effort required.
Easily add core subscription management, billing information, and payment history to your app with the customer portal — eliminating the need to build your own billing management screens from scratch.
The customer portal is included by default with Paddle. You don't need to do anything to turn it on or set it up.
Elevate your customer experience
Give customers a centralized place to take key account and subscription actions.
Reduce chargebacks and churn
Customers can see their past payments and update their payment details at any time.
Fewer support tickets
Reduce the number of billing-related requests by letting customer self-serve.
Speaks your language
Available in over 17 languages, across all 200+ markets supported by Paddle.
Simple and secure access to data
Each customer has a unique portal for your account, with magic link sign in.
Get started in minutes
Use the customer portal to add key billing workflows to your app — no code needed.
How it works
Businesses that sell digital products, especially SaaS businesses, need a way to handle billing queries. It's common for customers to want to see past payments, download invoices, and update payment details for subscriptions. For compliance, you must offer a way for customers to cancel their subscriptions, too.
Use the customer portal to give customers a centralized place to manage purchases made from your Paddle account. It's a secure, Paddle-hosted app that lets customers:
- See past payments and download invoices.
- Get information about their subscriptions, and manage them.
- Update their payment details.
The customer portal is fully hosted by Paddle, meaning you can integrate in minutes. You can link to the customer portal to add key billing workflows to your app, rather than building workflows from scratch yourself.
Emails sent by Paddle automatically include links to the customer portal for your Paddle account to let customers update their payment method and cancel their subscription.
Customer experience
Sign in with a magic link
Customers sign in to your portal by entering their email address, then clicking on a secure link that Paddle sends to them. For security, the link is temporary.
The customer portal is unique to your Paddle account. It only includes information about purchases from your Paddle account.
You can get a link to your portal in the Paddle dashboard.
See payments and grab invoices
The customer portal presents customers with a list of their previous transactions, called "payments" in the portal. They can see the details of a purchase, including the payment method used, the items they purchased, and the related subscription.
It's one click to download a PDF invoice for their records here, too.
Update payment details
When customers have saved payment methods for one-time purchases or subscriptions, they can see and update their payment details.
Manage subscriptions
If customers have signed up for subscriptions you offer, they can see and manage them.
Canceled subscriptions are presented too, so customers have a full record of their history with you.
