{ "error": { "type": "request_error", "code": "subscription_missing_payment_method_cannot_activate", "detail": "Automatically-collected subscriptions in trial require a payment method to be activated.", "documentation_url": "https://developer.paddle.com/errors/subscriptions/subscription_missing_payment_method_cannot_activate" }, "meta": { "request_id": "00000000-0000-0000-0000-000000000000" }}Details
- Status code
- 400
- Error code
subscription_missing_payment_method_cannot_activate- Error message
- Automatically-collected subscriptions in trial require a payment method to be activated.
Common causes
- The trialing subscription doesn't have a payment method, so it can't become
active. - If the
customer_idon this subscription was replaced recently, the payment method was removed for security and must be readded.
Troubleshooting
- Create a customer portal session to capture a payment method from the customer, then retry the activation.
- Get a transaction to update payment method and pass it to Paddle.js to capture a payment method, then retry the activation.
- Change the subscription's
collection_modetomanual, then retry. Paddle sends an invoice for the amount due on each renewal or charge.