More efficient invoice reconciliation with virtual account numbers
When you create and send invoices, Paddle now generates unique bank transfer account numbers for each customer. This means invoices can be reconciled more efficiently.
What's new?
We've updated the Paddle platform so that invoices sent from Paddle include virtual account numbers for each customer. This means invoices can be reconciled more efficiently.
There's no changes to endpoints or fields in the API as a result of this change — it's an update to the bank transfer details included on invoices sent by Paddle.
How it works
Similar to virtual cards offered by some banks, we now use virtual bank transfer accounts for invoices created with Paddle. This new technology means we generate a unique bank transfer account number for each customer. Virtual accounts let us easily trace where a payment came from, so we can reconcile quickly and efficiently.
Paddle automatically chooses the best bank account for customers to make a payment to. For example, customers in the USA paying in US Dollar (USD) are billed by Paddle.com Inc, and invoices include US bank account details.
Emails for invoices sent from Paddle include a message to let customers know that bank details have changed.
Next steps
This change rolled out across existing Paddle platform users at the end of 2024. It's available for all users billing by invoice.
There are no changes to the way you create and send invoices using Paddle. Emails for invoices sent from Paddle automatically include the new bank details, along with a message to let customers know that bank details have changed.
There are no changes to endpoints or fields in the API as a result of this change — it's an update to the bank transfer details included on invoices sent by Paddle.
Customers who have received an invoice from Paddle previously should update any systems where they've saved invoicing details. We recommend contacting customers ahead of their next invoice to ask them to update the details they have on file. Payments using previous account details are still received and reconciled as usual, but may take longer to process.
Some customers may ask you for a bank letter to update payment details. Contact our buyer support team at help@paddle.com to request one for a customer.