Test refund approvals on sandbox accounts
Paddle now automatically approves refunds every ten minutes for sandbox accounts, making testing easier. For live accounts, Paddle automatically approves refunds in some cases.
What's new?
We updated the Paddle platform to improve the way refunds work:
- For sandbox accounts, we automatically approve refunds every ten minutes.
- For live accounts, we automatically approve refunds where they meet certain criteria.
There are no changes to endpoints or fields in the API as a result of this change — it's an update to the way the Paddle platform handles refund approval.
How it works
Adjustments let you record changes to a transaction after it's been billed or completed. Refund adjustments let you return some or all of a transaction amount to customers.
To keep the platform safe for everyone, refunds require approval from Paddle. They're created with the status of pending_approval, before moving to approved or rejected once reviewed.
Sandbox account changes
For sandbox accounts, where all transactions are simulated and charges aren't real, there was previously no way to test the adjustment approval process. We updated the Paddle platform so that now we automatically move refunds from pending_approval to approved every ten minutes.
Live account changes
For live accounts, we now automatically approve refunds when:
- Your account has been through Paddle approval and is active.
- The refund amount is less than or equal to 400 USD, or equivalent in another currency.
- The refund amount is less than your balance.
- The original payment was made using a payment method other than bank or wire transfer.
Next steps
This change is available now. You don't need to do anything to get this change.
There are no changes to endpoints or fields in the API as a result of this change — it's an update to the way the Paddle platform handles refund approval.
You can create a refund a transaction on your sandbox account using the API or Paddle dashboard to test the automatic approval process.
