Customer portal
Let customers manage their own subscriptions, payments, and account information using the customer portal.
What's new?
We've released the customer portal, giving customers a centralized place to manage purchases made from your Paddle account.
How it works
The customer portal is a secure, Paddle-hosted page that customers can use to manage their own subscriptions, payments, and account information. Each customer has a unique customer portal for your Paddle account, with magic link sign-in.
With the customer portal, customers can:
- Sign in securely using a magic link
- See past payments and download invoices
- Get information about their subscriptions, and cancel them
- Update payment details for subscriptions
- See and update saved payment methods for one-time purchases
- See their name and email address
As we update the Paddle platform, we'll update the customer portal in tandem to make sure it supports all the billing functionality offered by Paddle. This means you can offer the latest billing-related features with minimal effort.
Next steps
The customer portal is fully hosted by Paddle, meaning you don't need to do anything to use it. Emails sent by Paddle automatically include links to the customer portal for your Paddle account to let customers update their payment method and cancel their subscription.
To see how the portal works:
Open a checkout for your sandbox account and use the test card details to make a test purchase.
Go to Paddle > Business settings > Customer portal, then copy your customer portal URL and paste it into your browser address bar.
Use the email address that you used for your test purchase to sign in to customer portal.
